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Terms & Conditions

ABN/Corporate Identity:

ABN: 61 848 961 639.
GrayMed is the trading name of "GRAYMED PTY LTD as trustee for GP FAMILY TRUST".
See the About Us page for more information.


We will provide a full refund for any faulty or wrongly shipped product (ie, the item/s sent were not what you ordered) in full compliance with Australian consumer law. Please make sure you order correctly specified product because there are NO RETURNS for incorrectly ordered merchandise. In case of faulty or wrongly shipped merchandise, you must request a Return Authorization (RA) by contacting us within seven (7) days of receipt of your order. See our Product Returns page.

Delivery Information:

See our Delivery Information page.

Delivery Disputes:

Should your order not arrive within the advised delivery timeframe, please Contact Us.

Privacy Policy:

Our privacy policy is displayed on our Privacy Policy page.